At each visit, Lay Observers will speak to Detained Persons to assess their perception of how they have been treated in custody. They will also speak to contractors’ staff.


They will observe the complete experience of detained persons including:

– the physical environment for Detained Persons;

– arrangements for the detention of children and young people;

– the cleanliness of all areas including the route from the custody suite to the court;

– arrangements for the storing and serving of food;

– the temperature of the cell area and the cells themselves;

– the suitability of toilets and hand washing facilities;

– access to information on legal rights, legal advice and visits;

– the length of time Detained Persons are in the cells before and after a court appearance;

– the condition of any vehicle used to transport detained persons;

– records including person escort records (PERs) and logs.