Lay Observers report their findings in a consistent format on a computer system which captures the rating and issues being reported in a manner which allows trends and open action item issues to be readily displayed to stakeholders on a regular basis.


Level 1 indicates issues requiring improvement that are within the direct control of the contractor and can be resolved easily, but should be noted on the report form.


Level 2 indicates issues impairing Detained Persons’ welfare requiring urgent whether within or without the contractor’s direct control; this may also include any Level 1 incidents repeated over a period of months.


Level 3 indicates issues which are unacceptable in the treatment of Detained Persons and require immediate resolution.


Every month all reports are compiled to enable analysis of issues and trends over time. These consolidated reports provide a good overview across all regions so that local and national issues requiring action can be identified and addressed.